NGO Recruitment supports the Voice to Parliament and a YES vote on 14th October

Service Planning Coordinator

Organisation Name NGO Recruitment
Location Sydney (South)
Date Posted 2023-08-15
Job Type Contract or Temp
Job Number 1113759
  • Provide high quality customer service to new and existing members
  • Coordinate services and support plans for individual members
  • 3 to 6 month temporary contract


The Organisation

Our client is a national NDIS registered charity that empowers people living with disabilities the opportunity to strive towards an independent life. They aim to continuously improve and offer quality support to its members with an individualised and holistic approach via the provision of support workers, plan management, specialist support coordination and occupational therapy.

The Benefits
  • Offices in South Sydney, with free parking available
  • Flexibility to work either 3, 4 or 5 days per week
  • 3 to 6 month contract, with potential temp to perm opportunity
  • Some hybrid work options available

The Role
You will report to the Manager of Service Planning and be responsible for undertaking customer service, administration and scheduling across the organisation’s services. Your responsibilities will include: 
  • Help to develop Individual Support Plans for current and prospective members
  • Ensure all documentation meets member, organisational and compliance requirements
  • Track, analyse and report on member progress toward goals and outcomes
  • Work with a wide range of internal and external stakeholders to ensure seamless service delivery
  • Schedule suitable support workers to member requirements

Skills Required
You will have a background in customer service and scheduling, ideally with knowledge of NDIS/NDIA and hold:
  • Demonstrated experience managing competing priorities in a high-volume work environment
  • Excellent interpersonal, verbal, and written communication skills
  • Proactive customer service skills supporting delivery of outcomes and exceeding expectations
  • Ability to develop and maintain strong relationships with a range of stakeholders
  • Familiar with payment plans and able to confidently manage budgets 

If you are committed to delivering exceptional customer service and administration support, please apply by sending your CV with a cover letter responding to the skills required section above. Alternatively, please call (02) 8243 0570 or email

NGO Recruitment values equitable recruitment practices and is committed to representing candidates reflective of the diverse organisations and communities we work with. We welcome and encourage applications from all backgrounds, ages, and identities, and are happy to adjust our recruitment process to support accessibility needs. If you are interested in this position and have most of the skills or experience we are looking for, please go ahead and apply.

Please be advised you can upload two attachments, including your resume and covering letter when submitting your application.