NGO Recruitment’s NFP Hiring insights and salary snapshot 2022

Team Leader - Telehealth

Organisation Name NGO Recruitment
Location Australia (remote)
Date Posted 2023-05-26
Job Type Full-time
Job Number 1064745
  • Work with a telehealth team providing support to people living with a disability
  • Combine your clinical and leadership experience
  • 8 month contract with WFH flexibility


The Organisation
Our client is a for purpose mental health organisation committed to empowering recovery and enabling people affected by trauma. Offering a range of important services, this team’s mission is to support and empower people and their supporters, carers, and advocates by providing emotional support, referrals, and information.

The Role
This interim team leader role will include day-to-day management of a medium sized telehealth team and will include but not be limited to:
  • Lead the clinical phone counselling team
  • Providing debriefings to senior counsellors
  • Managing client complaints and provide accurate reporting
  • Responsible for employee timesheets and leave approval
  • Support for senior counsellors regarding staff rostering
  • Internal and external stakeholder relationship management

Skills Required
You will be an experienced clinical team lead and have a genuine passion for supporting individuals, their families and carers living with a disability and will possess the following:
  • Post Graduate studies in psychology, social work or counselling (or other relevant field)
  • Counselling practice experience
  • Experience in leading clinical/counselling teams preferably including telehealth
  • Strong stakeholder engagement, leadership and management skills
  • A demonstrated understanding of appropriate counselling/practice frameworks
  • The ability to manage professional services via telephone and online modalities

If you are passionate about leading a team of telephone counsellors and supporting individuals, families, and carers, then apply by submitting your resume and cover letter responding to the skills required. For further information please contact Rebecca Gill on 02 82430570.

Please note there is no formal closing date for this role, if you are interested we would encourage you to apply as soon as possible.

NGO Recruitment values equitable recruitment practices and is committed to representing candidates reflective of the diverse organisations and communities we work with. We welcome and encourage applications from all backgrounds, ages, and identities, and are happy to adjust our recruitment process to support accessibility needs. If you are interested in this position and have most of the skills or experience we are looking for, please go ahead and apply.

Please be advised you can upload two attachments, including your resume and covering letter when submitting your application.