NGO Recruitment’s NFP Hiring insights and salary snapshot 2022

Donor Services Coordinator

Organisation Name NGO Recruitment
Location Melbourne
Date Posted 2022-11-17
Job Type Contract or Temp
Job Number 998882
  • Ensure excellence in supporter care and engagement
  • Provide key administration and customer support
  • 4 month contract, with potential extension


The Organisation

Our client is a leading not for profit organisation that specialises in providing support services for people with disabilities. By working with their community, they achieve high quality results for their clients through services such as therapy, access to the latest technology support and accommodation assistance. 

The Benefits 
  • Offices in Melbourne CBD, close to transport routes
  • Working 5 days a week, with 2 or 3 days WFH
  • Generous hourly pay rate plus superannuation
The Role

Reporting to the Director of Philanthropy & Fundraising, you will be responsible to: 
  • Manage donor communications, via phone and email
  • Respond to queries and liaise with the fundraising team when required
  • Process donations and issue receipts, and send acknowledgements to supporters
  • Maintain the integrity, accuracy and security of the donor database (iMIS)
  • Assist with the planning and preparation of specific campaign data

Skills Required 

You will be an experienced customer service officer, with a background from the non-profit sector and hold: 
  • Knowledge of various fundraising streams and campaigns
  • An understanding of general office software systems, including MS Office
  • Excellent accuracy and attention to detail whilst processing financial transactions
  • Ability to confidently communicate with internal and external stakeholders
  • Knowledge of working with iMIS database preferred
If you would like a fulfilling role enriching the lives of people with disabilities, please apply by sending your CV with a cover letter responding to the skills required section above. Alternatively, please call (02) 8243 0570 or email with any specific questions.

Please be advised you can upload two attachments, including your resume and covering letter when submitting your application.