NGO Recruitment’s NFP Hiring insights and salary snapshot

Supporter Relations Officer

Organisation Name NGO Recruitment
Location Sydney
Date Posted 2022-06-20
Job Type Contract or Temp
Job Number 763292
  • Ensure excellence in supporter care and engagement
  • Contribute to the success of a global animal welfare organisation
  • 3 month temporary contract, with some WFH options


The Organisation
Our client is an animal welfare organisation, focused on ensuring all animals under direct human influence are treated with respect, empathy and understanding. They work to reveal suffering, rescue animals and protect them and also develop sustainable projects and campaign for education, alongside providing sanctuaries for rescued animals.

The Benefits
  • Sydney CBD location, walkable from central station
  • 3 month temporary contract, working 4 or 5 days per week, with some days WFH
  • Enjoy working with committed colleagues, in an animal-friendly workspace

The Role
Reporting to the Supporter Relations and Database Manager, you will be responsible to:
  • Be the first point of contact for donors via phone, email and online social media
  • Manage printing and distribution of a high volume of outgoing mail to supporters
  • Facilitate lead conversion through digital media channels
  • Train, schedule and manage volunteers
  • Process financial transactions and maintain accurate records

Skills Required
You will be an experienced customer service / administrator in the NFP sector and hold:
  • Understanding of supporter journeys, and maintaining databases
  • Knowledge of various fundraising revenue streams
  • Experience of data entry and receipting of financial transactions
  • Ability to communicate effectively, both in writing and verbally with a wide range of people
  • Experience using CRMs, including Salesforce

If you would like to join an organisation changing the lives of animals worldwide, please apply by sending your CV with a cover letter responding to the skills required section above. Alternatively please call (02) 8243 0570 or email

Please be advised you can upload two attachments, including your resume and covering letter when submitting your application.