NGO Recruitment’s NFP Hiring insights and salary snapshot

Supporter Relations Officer

Organisation Name NGO Recruitment
Location Sydney
Date Posted 2021-11-09
Job Type Contract or Temp
Job Number 817637
  • 3 month temporary role, working 3 days per week
  • Customer Service and Administration focus
  • Work for a global animal welfare charity


The Organisation
Our client has an international reach and they have implemented many successful campaigns, ensuring protection for animals in need. Based in Sydney, this is a temporary contract working 3 days per week for 3 months.

Benefits & Culture
  • Central Sydney, close to all public transport
  • A generous hourly rate plus super
  • Work 2 days from home and 1 day in the office

The Role
This role works within a small team who provide friendly and informed interaction with supporters and the general public. This is via email, phone, mail and online. Specific responsibilities include:
  • Ensure the fundraising database (Raisers Edge) is accurately maintained
  • Batching and processing donations via the database
  • Answering incoming phone calls and emails from supporters in a timely manner
  • Making outbound administration and supporter care phone calls
  • Monitoring social media engagement  

Skills Required

You are an experienced administrator, with outstanding customer service skills. You will be familiar with CRM systems, ideally Raisers Edge and your interpersonal skills will enable you to communicate effectively with internal and external stakeholders. Prior knowledge of working with not for profit organisations is preferred and you must be able to commit to a 3 month contract.

If you are available to start work immediately and have experience working with donors and supporters in the not for profit sector, please forward your resume and cover letter responding to the skills required section above.  Alternatively, please call (02) 8243 0570 or email

Please be advised you can upload two attachments, including your resume and covering letter when submitting your application.