Strategic Engagement Lead
| Organisation Name | Australian Communications Consumer Action Network |
| Location | Sydney |
| Date Posted | 2025-06-10 |
| Job Type | Full-Time |
| Job Number | 1351262 |
- National consumer body advocating for better communications and services
- Develop and implement the community and member engagement plan
- Full time permanent role in Sydney CBD
The Organisation
The Australian Communications Consumer Action Network, ACCAN, is Australia’s peak body representing the interests of all consumers in communications issues. ACCAN is an important and independent consumer voice with a vision for communications services that are trusted, inclusive, accessible and available for all consumers, with particular concern for vulnerable consumers whose needs are under-represented.
As technology evolves, ACCAN will make sure that consumers are not left behind. ACCAN’s work covers a broad range of issues from consumer protection and communications infrastructure to digital platforms.
Benefits & Culture
The Role
Reporting to the CEO, this new role will develop and coordinate consumer and member engagement efforts aligned with ACCAN’s strategic plan. You will work closely with the policy and executive team in a range of internal and external forums, including with government, industry, and community bodies. Your responsibilities include:
Skills Required
As a highly organised champion for the voice of members and consumers, you’ll have worked in a management position ideally within a peak body or a campaign-based organisation. You offer leadership skills and the ability to work collaboratively with senior executives and external stakeholders. You also bring:
If you have a commitment to consumer rights and community engagement, please apply by submitting your CV with a cover letter responding to the skills required section above. Alternatively, please call Debbie Jardine at NGO Recruitment on (02) 8243 0570 to have a candidate information pack sent to you.
Please note there is no formal closing date for this role, if you are interested, we would encourage you to apply as soon as possible.
NGO Recruitment values equitable recruitment practices and is committed to representing candidates reflective of the diverse organisations and communities we work with. We welcome and encourage applications from all backgrounds, ages, and identities, and are happy to adjust our recruitment process to support accessibility needs. If you are interested in this position and have most of the skills or experience we are looking for, please go ahead and apply.
The Australian Communications Consumer Action Network, ACCAN, is Australia’s peak body representing the interests of all consumers in communications issues. ACCAN is an important and independent consumer voice with a vision for communications services that are trusted, inclusive, accessible and available for all consumers, with particular concern for vulnerable consumers whose needs are under-represented.
As technology evolves, ACCAN will make sure that consumers are not left behind. ACCAN’s work covers a broad range of issues from consumer protection and communications infrastructure to digital platforms.
Benefits & Culture
- A peak body with a renewed reputation for consumer advocacy
- Sydney CBD convenience
- In support of a work/life balance, flexible working arrangements may be negotiated
- Salary packaging options available
The Role
Reporting to the CEO, this new role will develop and coordinate consumer and member engagement efforts aligned with ACCAN’s strategic plan. You will work closely with the policy and executive team in a range of internal and external forums, including with government, industry, and community bodies. Your responsibilities include:
- In collaboration with the ACCAN executive team, create and implement engagement strategies, plans, and outreach initiatives
- Drive social media efforts to encourage diverse audiences to engage with ACCAN’s issues
- Support ACCAN leadership to facilitate engagement with political, regulatory and industry stakeholders
- Manage membership strategy and overall consumer and community engagement
Skills Required
As a highly organised champion for the voice of members and consumers, you’ll have worked in a management position ideally within a peak body or a campaign-based organisation. You offer leadership skills and the ability to work collaboratively with senior executives and external stakeholders. You also bring:
- Creativity and a member centric focus with a strong commitment to consumer rights
- Understanding of communication sector issues and key government, industry and regulatory stakeholders
- Ability to liaise with a range of stakeholders, in particular those in consumer/community organisations
- Strong presentation and ICT skills, with the ability to work independently
- Awareness of accessibility and inclusion issues
If you have a commitment to consumer rights and community engagement, please apply by submitting your CV with a cover letter responding to the skills required section above. Alternatively, please call Debbie Jardine at NGO Recruitment on (02) 8243 0570 to have a candidate information pack sent to you.
Please note there is no formal closing date for this role, if you are interested, we would encourage you to apply as soon as possible.
NGO Recruitment values equitable recruitment practices and is committed to representing candidates reflective of the diverse organisations and communities we work with. We welcome and encourage applications from all backgrounds, ages, and identities, and are happy to adjust our recruitment process to support accessibility needs. If you are interested in this position and have most of the skills or experience we are looking for, please go ahead and apply.
Please be advised you can upload two attachments, including your resume and covering letter when submitting your application.