Telephone counsellor, Blue Knot Foundation Helpline

Organisation Name Blue Knot Foundation
Location Sydney
Date Posted 2020-01-31
Job Type Part-time
Job Number 230895
  • Short term, trauma-informed counselling support and referrals
  • Support survivors of complex childhood trauma
  • Part time 3 or 4 days + some weekend shifts


The Organisation
Blue Knot Foundation (BKF) is the National Centre of Excellence for Complex Trauma, empowering recovery and building resilience for adults impacted by complex trauma.

The Role
This position offers trauma-informed, person-centred, support, information and referrals to callers who are survivors of complex childhood trauma and their personal supporters. We also support survivors of institutional sexual abuse as they engage with the National Redress Scheme.
The work involves assessing and appropriately responding to callers’ needs, maintaining caller safety and stability as a priority and responding with a trauma-informed approach promoting safety, trust, choice, collaboration and empowerment.  Additionally you will:
  • Conduct risk assessments and interventions as necessary
  • Work collaboratively with a highly specialised team
  • Provide short term trauma informed counselling interventions
  • Provide psycho social education about the impacts of trauma
  • Provide information about a range of issues
  • Support people applying for the national redress scheme
  • Assist service providers with information and referrals
  • Adhere to best practice clinical protocols in working with complex trauma
  • Attend to self-care by attending professional development and regular supervision

Skills Required
You have a background providing short term counselling to adult survivors of complex childhood trauma and/or violence, or in mental health.  You have knowledge and expertise in complex trauma, trauma dynamics and the impacts and effects of traumatic stress.
You have flexibility and responsiveness to work tasks, emotional competence when working in a high demand trauma setting and a commitment to recovery focused practice.  Additionally you have:
  • Current membership or eligibility to a relevant professional body
  • Bachelor’s degree in counselling, social work or psychology
  • A person-centred approach to working with people
  • Skill in risk assessment, intervention and crisis management
  • Availability and willingness to work part time shifts on a 3 or 4 day roster, with fixed week day shifts and rotating weekend shifts each month
People with disabilities and Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.

If you have the qualifications, expertise and experience to provide support to people affected by trauma, please click apply to submit your resume and cover letter.  There is no application close date and we encourage you to apply as soon as possible.  Alternatively please call Annie Barker or Amelia Da Mota on 02 8243-0570 for an initial discussion.

Please be advised you can upload two attachments, including your resume and covering letter when submitting your application.