NGO Recruitment’s NFP Hiring insights and salary snapshot 2022

QLife Program Manager

Organisation Name LGBTIQ+ Health Australia
Location Sydney
Date Posted 2022-09-16
Job Type Permanent / Full Time
Job Number 957269
  • Create lasting change for Australia's LGBTIQ+ population
  • Manage the national online and telephone peer support program
  • Full-time until Dec 2023 |Blended WFH flexibility | Sydney Office


The Organisation

LGBTIQ+ Health Australia is a peak body representing organisations and individuals that work to improve the health and wellbeing of lesbian, gay, bisexual, transgender, intersex and other sexuality, sex and gender diverse people. Their mission is to improve health outcomes for people through policy, advocacy, representation, research evidence, and capacity building.
In 2013, the QLife program was launched, providing anonymous, online and telephone peer support to LGBTIQ+ people and their supporters across Australia.
The Role

Reporting to the Director Mental Health and Suicide Prevention, the QLife Manager is tasked with ensuring all programs, services, and initiatives are delivered to the highest standards as well as the development of new initiatives within operational and strategic plans.
Your responsibilities will include the management of:
  • Three direct reports who support the QLife program
  • Relationships with partners and key stakeholders from the mental health and social wellbeing sectors
  • Compliance, risk management, quality standards and continual improvement process, policy, and procedures
  • Adherence to National Safety and Quality Digital Health Standards and ensuring service outcomes are informed by clinical best practice
  • Evaluation plans, analysis, reporting and monitoring of data
Skills Required

You are experienced in program delivery or project management and are passionate about improving the health and wellbeing of the LGBTIQ+ population. You are flexible, can work in a diverse environment with fluctuating demands and may have a background in healthcare, education, mental health/counselling or social services.

You will also possess:
  • An understanding of issues and ongoing conversations pertaining to the health and wellbeing of LGBTIQ+ community
  • Leadership experience with teams and a familiarity with providing supervision to staff and volunteers
  • Experience working in tele/web health services or programs
  • Ability to identify, research and recommend improvements to programs
  • High-level communication, advocacy, and stakeholder management skills
If you are committed to supporting LGBTIQ+ mental health services and inclusivity, please apply by submitting your resume and cover letter addressing the skills required. Alternatively call Kelly Gentle on 02 8243 0570 if you have specific questions about this opportunity.

Please note there is no formal closing date for this role, if you are interested, please apply as soon as possible.

Please be advised you can upload two attachments, including your resume and covering letter when submitting your application.