NGO Recruitment’s NFP Hiring insights and salary snapshot

Service Manager - Headspace Tuggeranong, Canberra

Organisation Name Headspace
Location Canberra, ACT
Date Posted 2022-01-10
Job Type Full-Time
Job Number 833176
  • Provide evidence-based therapeutic services to support young people
  • Lead a collaborative, multidisciplinary team delivering holistic care
  • Full time permanent contract until June 2023 | Possible extension


The Organisation

Headspace provides support to young people aged 12-25 experiencing mild to moderate or emerging mental health issues. The multidisciplinary team also works to improve physical health as well as social and vocational/educational outcomes.
Headspace meets the evolving and unique needs of young people and those who support them. Young people are at the centre of everything Headspace does and play an active role in designing, developing and evaluating programs.
Grand Pacific Health is the lead agency providing locally-tailored services with a focus on young people and Aboriginal health & chronic disease management.

Benefits & Culture
  • Flexible work-life balance and personal wellbeing
  • Learning and development opportunities, including study leave
  • Relocation assistance offered and additional holiday and cultural leave
The Role

You will be responsible for overall, clinical and functional leadership of the multidisciplinary workforce. Including continuous improvement and performance to ensure efficient, effective, safe and high quality client management and clinical service delivery consistent with best practice guidelines.
You will ensure staff and contractors are aware of and understand organisational policies and procedures and the National Standards for Mental Health Services underpinning their practice. Other responsibilities include demonstrating self-management and acting as a role model, seeking feedback to enhance performance and actively identifying opportunities for development. You will also;
  • operate within the formal delegations framework
  • ensure accreditation and compliance requirements are achieved
  • be able to travel intrastate and occasional interstate involving overnight stays
  • build and maintain positive internal and external relationships with key stakeholders
  • contribute to developing a culturally safe workplace for a diverse range of employees and clients
Skills Required

You are a fully registered psychologist (AHPRA), mental health nurse (ACMHN), occupational therapist (OTA), or social worker (AASW) with qualifications and experience in mental health services and health services management.
You have an understanding of the Australian health care system and key issues relevant to primary health care particularly in relation to the health and wellbeing needs of young people with mental health and/or substance use problems.

You are experienced in health services management including planning for and delivering on team objectives and deliverables, monitoring and maintaining team performance, ensuring role clarity and accountability and facilitating collaboration.

If you’re passionate about leading a committed team working with young people to support mental health and wellbeing, please submit a resume and cover letter responding to the skills required above. Alternatively contact Erin Macbeth or Kelly Gentle on 02 8243 0570 with any specific questions. 

Please note that there is no formal closing date for this role. Early applications are encouraged and suitable candidates may be shortlisted for interview as applications are received.

Please be advised you can upload two attachments, including your resume and covering letter when submitting your application.