NGO Recruitment’s NFP Hiring insights and salary snapshot

Client Service Officer & Senior Client Service Officer - Justice Projects

Organisation Name Aboriginal Legal Service NSW/ACT (ALS)
Location Canberra, ACT
Date Posted 2021-09-15
Job Type Full-Time
Job Number 780430
  • Reduce the rate of incarceration of Aboriginal and Torres Strait Islander people
  • Utilise your knowledge of social justice issues
  • Canberra based | Suit someone from community, justice, health or welfare


The Organisation
Aboriginal Legal Service NSW/ACT (ALS) has been providing legal services to Aboriginal people since 1970.  They were the first free legal service in the country and are the leading legal services organisation providing free legal help, including advice and representation, to Aboriginal and Torres Strait Islander men, women and children in NSW and ACT.
ALS is fearless with its advocacy and committed to achieving justice for Aboriginal people. They are ethical, accountable and community focused and have a key role in the development of jurisdictional implementation plans to support the goals of the National Agreement on Closing the Gap.

The Role
Reporting to the Manager – Justice Projects (ACT), you will work alongside ALS Field Officers, lawyers and community agencies, to reduce the rate of incarceration of Aboriginal and Torres Strait Islander people in the ACT.   Specifically you will:
  • Promote and support clients to participate in justice reinvestment programs
  • Work in partnership with a range of agencies, Corrections staff, health and housing services to support Aboriginal people to comply with their bail conditions
  • Provide practical and hands on support to clients during bail periods
  • Promote and encourage the take up of programs to avoid being held in custody
  • Report on the outputs and outcomes of the programs
The positions are initially offered on a contract period of up to 12 months, with possibility of extension.

Skills Required
You will identify as an Aboriginal or Torres Strait Islander person and will be passionate about using your skills to impact the important work of ALS. You have knowledge and understanding of the injustices and issues affecting Aboriginal communities and individuals across the ACT.  Additionally, you will have: 
  • Experience working with clients in community, justice, health, welfare or similar
  • Proven interpersonal, communication, negotiation and people management skills
  • Excellent oral and written communication skills
  • Capacity to communicate and support clients under difficult circumstances
  • Proven computer skills using Microsoft Office Suite and Video Conferencing software
  • Current valid Driver’s licence and a willingness to drive or travel

If you’re motivated to join an organisation fighting for justice for Aboriginal and Torres Strait Islander people please forward your resume and cover letter responding to the skills required section above. Alternatively, please call 02 8243 0570 for more information.

Please note there is no formal closing date for this role, if you are interested we would encourage you to apply as soon as possible.

Please be advised you can upload two attachments, including your resume and covering letter when submitting your application.