NGO Recruitment’s NFP Hiring insights and salary snapshot

Trauma Phone Counsellor

Organisation Name Blue Knot Foundation
Location Sydney
Date Posted 2021-08-31
Job Type Full-Time & Part-Time
Job Number 600499
  • Support people with disability and experiences of trauma
  • North Sydney office + WFH | Part-time 3-4 days + weekend shifts
  • Trauma-informed phone counselling | Supervision provided


The Organisation
Blue Knot Foundation (BKF) is the National Centre of Excellence for Complex Trauma, empowering recovery and building resilience for adults impacted by complex trauma.   
With funding from the Department of Social Services, BKF operates the National Counselling and Referral Service (NCRS) to support people with disability and experiences of violence, abuse, neglect and exploitation, family members, carers as well as support workers and advocates.
The service operates seven days a week 9:00am -6:00pm Monday to Friday and 9.00am-5.00pm Saturday and Sunday and provides trauma phone counselling, support and referral services for people impacted by the Disability Royal Commission (DRC) or seeking emotional support.

The Role
This position offers trauma-informed, person-centered, disability and culturally aware counselling, support, information and referrals to callers from around Australia mainly via telephone but also using online chat, email and VC.  Some of the work involves phone trauma counselling with people within closed institutions such as correctional centres.
The work involves understanding and responding to callers’ needs with an ability to connect with people with a range of disabilities, ages and backgrounds.  You will deliver information on a range of issues and provide warm referrals and links to on-going supports.  Additionally, you will:
  • Conduct risk assessments and interventions as necessary
  • Work collaboratively with a specialised team
  • Provide short term trauma-informed counselling
  • Provide psychosocial education about the impacts of trauma
  • Support people impacted by the Disability Royal Commission
  • Assist clients with information and referrals
  • Adhere to best practice clinical protocols in working with complex trauma
  • Attend to self-care by attending professional development, regular supervision and monitoring for vicarious trauma

Skills Required
You have a background providing counselling to survivors of complex trauma and/or people with disabilities.  You are responsive and flexible, have high level of emotional competency while working in a fast paced, team-based environment with fluctuating demands, and meet the unique demands arising from the DRC and callers’ needs.  Additionally, you have:
  • Current membership or eligibility to a relevant professional body
  • Qualifications in counselling, social work or psychology
  • A person-centred approach to working with people
  • Ability to work independently, and in a team with a high degree of professionalism
  • Minimum 3 years’ experience working with the impacts of trauma
  • A basic understanding in referring to a range of counselling and support services
  • Skill in risk assessment and crisis intervention
  • An ability to develop positive working relationships and to engage effectively
  • Demonstrated commitment to social justice and human rights
  • Availability and willingness to work 3-4 shifts per week and some weekend work
People with disabilities and Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.

If you have the qualifications, expertise and experience to provide support to people with disability affected by trauma, and a passion for social justice and human rights, please click apply to submit your resume and cover letter responding to the skills required.  Alternatively, please call Kelly Gentle on 02 8243 0570 to discuss.

Please be advised you can upload two attachments, including your resume and covering letter when submitting your application.