NGO Recruitment’s Fundraising Salary Snapshot 2021

Telephone Counsellor

Organisation Name Blue Knot Foundation (BKF)
Location Sydney
Date Posted 2021-04-06
Job Type Full-Time & Part-Time
Job Number 600499
  • Support people engaging with or affected by the Disability Royal Commission
  • North Sydney - currently working from home | Full & part time positions
  • Supportive friendly team | Flexible working environment | Supervision provided


The Organisation
Blue Knot Foundation (BKF) is the National Centre of Excellence for Complex Trauma, empowering recovery and building resilience for adults impacted by complex trauma.   
With funding from the Department of Social Services, BKF operate the National Counselling and Referral Service for people affected by the Disability Royal Commission and for people with disability with experiences of violence, abuse, neglect and exploitation.  This is a unique opportunity to play a part in significant social change.
The service operates seven days a week and provides counselling, support and referral services to people  with disability, family members, carers, advocates and service providers.

The Role
This position offers team-based trauma-informed, person-centred, disability and culturally aware counselling, support, information and referrals to callers from around Australia via telephone, online chat, email and VC.
The work involves understanding and responding to callers’ needs with an ability to connect with people with a range of disabilities, ages and backgrounds.  You will deliver information on a range of issues and provide warm referrals and links to on-going supports.  Additionally you will:
  • Provide counselling and support to people making contact through diverse access modes
  • Adhere to best practice clinical protocols in working with complex trauma and disability
  • Promote safety, trust, choice, collaboration and empowerment
  • Work cooperatively with a creative and agile team
  • Attend to self-care by attending professional development and regular supervision

Skills Required
You have a background providing counselling to survivors of complex trauma and/or violence, people with disabilities, and/or in mental health.  You are flexible, can work in a team-based approach to best meet callers’ needs  while working collaboratively to meet funding performance indicators.  Additionally you have:
  • Current membership or eligibility to a relevant professional body
  • Qualifications in counselling, social work or psychology
  • A person-centred approach
  • Ability to work independently, and in a team with a high degree of professionalism
  • Experience working with the dynamics and impacts of complex trauma
  • An understanding of referring across a range of services within the disability sector
  • Skill in risk assessment and management and crisis intervention
  • An ability to quickly develop working relationships and to engage effectively
  • Demonstrated commitment to social justice and human rights
  • Availability and willingness to work full or part time shifts (minimum of three days per week)
People with disability and Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.

If you have the qualifications, expertise and experience to provide support to people with disability affected by violence, abuse, neglect or exploitation, and a passion for social justice and human rights. Please click apply to submit your resume and cover letter responding to the skills required.  Alternatively, please call Kelly Gentle on 02 8243 0570 to discuss.

Please be advised you can upload two attachments, including your resume and covering letter when submitting your application.