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Telephone Counsellor

Organisation Name Blue Knot Foundation (BKF)
Location Sydney
Date Posted 2020-09-16
Job Type Full-Time & Part-Time
Job Number 600499
  • Support people engaging with or affected by the Disability Royal Commission
  • North Sydney - currently working from home | Full & part time positions
  • Supportive friendly team | Flexible working environment | Supervision provided


The Organisation
Blue Knot Foundation (BKF) is the National Centre of Excellence for Complex Trauma, empowering recovery and building resilience for adults impacted by complex trauma.   
With funding from the Department of Social Services, BKF operate the Counselling and Referral Line for people affected by the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability.  This is a unique opportunity to play a part in significant social change.
The service operates seven days a week and will provide counselling, support and referral services to people impacted by the Disability Royal Commission (DRC), including survivors, guardians, family members, carers, advocates and other people affected by the DRC.

The Role
This position offers trauma-informed, person-centred, disability and culturally aware counselling, support, information and referrals to callers from around Australia via telephone, online chat, email and VC.
The work involves understanding and responding to callers’ needs with an ability to connect with people with a range of disabilities, ages and backgrounds.  You will deliver information on a range of issues and provide warm referrals and links to on-going supports. 

Additionally you will:
  • Provide counselling and support to people making contact through diverse access modes
  • Adhere to best practice clinical protocols in working with complex trauma and disability
  • Promote safety, trust, choice, collaboration and empowerment
  • Work cooperatively with a creative and agile team
  • Attend to self-care by attending professional development and regular supervision

Skills Required

You have a background providing counselling to survivors of complex trauma and/or violence, people with disabilities, and/or in mental health.  You are flexible, can work in a fast paced, pressured environment with fluctuating demands, and meet the unique demands arising from the DRC and callers’ needs. 

Additionally you have:
  • Current membership or eligibility to a relevant professional body
  • Qualifications in counselling, social work or psychology
  • A person-centred approach to working with people
  • Ability to work independently, and in a team with a high degree of professionalism
  • Experience working with the dynamics and impacts of trauma
  • An understanding in referring to a range of counselling and support services
  • Skill in risk assessment and management and crisis intervention
  • An ability to quickly develop working relationships and to engage effectively
  • Demonstrated commitment to social justice and human rights
  • Availability and willingness to work full or part time shifts (minimum of three per week)
People with disabilities and Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.

If you have the qualifications, expertise and experience to provide support to people with a disability affected by trauma, and a passion for social justice and human rights. Please apply by submitting your resume and cover letter responding to the skills required.  Alternatively, please call Kelly Gentle on 02 8243 0570 to discuss.

There is no application close date and we encourage you to apply as soon as possible. 

Please be advised you can upload two attachments, including your resume and covering letter when submitting your application.