Team Leader - Counselling

The Organisation

Counselling Services Centre (CSC) is a respected, not-for-profit agency that has supported the Counties Manukau community since 1986. Based in Papatoetoe, CSC provides a wide range of services including specialist counselling, 24/7 crisis response, court support, and social work, with a focus on individuals and whānau impacted by sexual harm, family violence and trauma.
  
CSC is known for its diverse, inclusive, nurturing culture, where wellbeing, professional growth and quality client care are central.  You will have access to professional development and training opportunities, additional leave entitlements and EAP support.  As one of Auckland’s larger counselling providers, CSC offers strong clinical infrastructure, collaborative practice and meaningful opportunities to make a real impact across diverse communities.


The Role

As Team Leader you will play a key leadership role supporting a team of counsellors delivering trauma-informed services across a variety of contracts. Working closely with, and supported by the Clinical Manager, you will provide day-to-day team oversight, clinical guidance, workflow management and high-quality client care. You will also carry a small counselling caseload to ensure clients receive timely support.
  
You will also:

• Provide leadership and supervision to counsellors, psychotherapists, and potentially ACC sensitive claims contractors
• Oversee day-to-day operational functions
• Manage workflow by allocating referrals, monitoring caseloads, conducting file audits
• Ensure contract, reporting and compliance requirements are met
• Represent CSC at sector forums and training events
• Build and maintain strong relationships across the community with stakeholders and partners

Skills Required

You are a confident, experienced clinician who is ready to step into (or continue) a leadership role in a trauma-informed service. You thrive in supportive environments, can manage multiple priorities, and bring sound judgement and care to staff and clients alike.
  
To succeed in this role, you will:

• Be a fully registered counselling professional (NZAC or NZCCA) with clinical experience, including trauma, sexual harm and/or family violence and, be on the pathway to achieving or currently hold ACC registration
• Show a readiness to lead people, have experience mentoring or supervising others and be confident managing risk, casework and client allocation
• Demonstrate strong cultural competency, including commitment to Te Tiriti o Waitangi, and the ability to represent CSC professionally while building effective stakeholder relationships
• Possess a highly organised approach, effective time management and administrative skills, proficiency using databases and the ability to maintain resilience, self-care and healthy professional boundaries

If you are ready to combine your clinical and leadership skills to enhance service delivery we would love to hear from you.  Apply by clicking Apply Now and submitting your resume and cover letter outlining how your experience aligns with the role.
  
To receive an information pack on this Auckland-based role, or for a confidential discussion, contact Mike Hurdle at NGO Recruitment in New Zealand on 021 276 6697 or in Australia on 03 8080 8978

Please note there is no formal closing date for this role, if you are interested, we would encourage you to apply as soon as possible.

NGO Recruitment values equitable recruitment practices and is committed to representing candidates reflective of the diverse organisations and communities we work with. We welcome and encourage applications from all backgrounds, ages, and identities, and are happy to adjust our recruitment process to support accessibility needs. If you are interested in this position and have most of the skills or experience we are looking for, please go ahead and apply.