Supporter Care Coordinator

Organisation Name Lifeline
Location Sydney
Date Posted 2019-11-21
Job Type Part-time
Job Number 230051
  • Lifeline's vision is an Australia free of suicide
  • Engage supporters and administer donor data in Salesforce
  • Part time 3 days/week, Circular Quay


The Organisation
Lifeline has been providing access to crisis support and suicide prevention services for more than 56 years.  Through the efforts of staff and thousands of volunteers, Lifeline receives almost 1 million contacts for help each year.

Benefits & Culture
  • Providing all Australians with access to 24 hour crisis support and suicide prevention services
  • Iconic and trusted brand
  • National, high profile not-for-profit 
  • Attractive salary and sector specific packaging available

The Role
Work with the fundraising team providing warm, informed and engaging connection with Lifeline’s supporters.  You will have responsibility for providing admin support with a focus on donor data capture in Salesforce, processing donations and answering supporter queries.  Additionally you will:
  • Run queries, reports and mail merges for campaigns
  • Verify donor information on response forms
  • Assist with data cleansing, data deduplication and data enrichment
  • Provide admin support for fundraising activities and programs

Skills Required
Ideally you hold a similar role and are currently using Salesforce including for reporting and data updates and MS Excel for data management.  Additionally you have:
  • Proficient CRM usage and accurate processing
  • A people centred approach and a strong commitment to supporter care
  • Capacity to manage your time and meet deliverables
  • An ability to work autonomously and in a busy team environment

If you are motivated to deliver an exceptional supporter experience to ensure the ongoing provision of 24 hour crisis support and suicide prevention services, please click apply to submit your resume and cover letter responding to the skills required in MS Word format.  Alternatively, call Annie Barker on 02 8243 0570 to discuss.

Please be advised you can upload two attachments, including your resume and covering letter when submitting your application.