Supporter Care and Database Manager

Organisation Name Lifeline
Location Sydney
Date Posted 2019-11-12
Job Type Long term contract
Job Number 230048
  • Lifeline's vision is an Australia free of suicide
  • Lead your team to optimise the fundraising database environment
  • 12 month maternity leave contract initially, Circular Quay


The Organisation
Lifeline has been providing access to crisis support and suicide prevention services for more than 56 years.  Through the efforts of staff and thousands of volunteers, Lifeline receives almost 1 million contacts for help each year.

Benefits & Culture
  • Providing all Australians with access to 24 hour crisis support and suicide prevention services
  • Iconic and trusted brand
  • National, high profile not-for-profit 
  • Attractive salary and sector specific packaging available

The Role
You will manage day to day operations of the data and supporter care team to ensure exceptional service to donors and will also be the subject matter expert on the Salesforce database, including the implementation of the fundraising database strategy and a new version of Salesforce in early 2020.  Additionally you will have responsibility for:
  • Management, maintenance, development, hygiene and integrity of Salesforce
  • Support the team to track supporter care initiatives to build supporter loyalty
  • Ensure compliance with new and emerging privacy and data protection legislation
  • Provide campaign data selections, results, analytics, insights and reporting

Skills Required

You have strong leadership attributes with experience managing and maintaining Salesforce within a fundraising or marketing environment.  Additionally you have:
  • Experience developing database strategy
  • Technical knowledge of data manipulation techniques and analysis
  • Ability to identify and implement continuous system improvements
  • A background in customer service delivery and complaints management

If you are motivated to inspire a team and use your superior data management skills to ensure the ongoing provision of 24 hour crisis support and suicide prevention services, please click apply to submit your resume and cover letter responding to the skills required in MS Word format.  Alternatively, call Annie Barker on 02 8243 0570 to discuss.

Please be advised you can upload two attachments, including your resume and covering letter when submitting your application.