Relationship Manager

Organisation Name Blue Knot Foundation
Location Sydney
Date Posted 2019-08-09
Job Type Permanent / Full Time
Job Number 186571
  • Build engagement with key stakeholders including the Disability Royal Commission
  • Develop the communications strategy with and between stakeholders
  • North Sydney or Brisbane based, Monday to Friday, initially 15 month contract

 

The Organisation
  
Blue Knot Foundation (BKF) is the National Centre of Excellence for Complex Trauma, empowering recovery and building resilience for adults impacted by complex trauma.   
  
With funding from the Department of Social Services (DSS), BKF has been approached to operate the Counselling and Referral Line for people affected by the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability.  This is a unique opportunity to play a part in significant social change.
  
The service will operate seven days a week and will provide counselling, support and referral services to people impacted by the Disability Royal Commission (DRC), including survivors, guardians, family members, carers, advocates and other people affected by the DRC.


The Role
  
This position involves the development and nurturing of an ongoing collaborative relationship with the DRC and other key stakeholders including the funder, other relevant federal government departments, disability and other support services and teams within BKF. 
  
You will ensure the implementation and delivery of an optimal wrap around service for all stakeholders requiring information, support or referral for people who are engaging with or affected by the DRC.  Additionally you will:
  • Develop plans to address the business and stakeholder needs of the DRC and callers
  • Meet regularly with DSS to ensure contract terms are met
  • Be the contact point for complaints and make recommendations for quality improvement
  • Collaborate with the counselling and referral teams to optimally address callers’ needs


Skills Required

Ideally you have a background in service delivery in the disability sector and an understanding of the National Standards for Disability Services and trauma-informed principles. 
  
You are highly adept at building relationships in complex and fast paced environments with the ability to work closely and effectively with multiple stakeholders including government and non-government sectors to support change.  Additionally you have the following qualifications, experience and attributes:
  • Relevant tertiary qualifications in a relevant discipline
  • An ability to evaluate and innovate, initiating positive change
  • A demonstrated capacity to respond strategically to changing priorities
  • Capacity to build and manage strong relationships and astutely manage risks
  • Excellent interpersonal and communication skills
  • Demonstrated commitment to social justice and human rights
  • Availability and willingness to work flexibly between the hours of 8.30am and 6pm
People with disabilities and Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.


If you have the qualifications, expertise and experience to establish and manage significant relationships, please click apply to submit your resume and cover letter responding to the skills required in MS Word format.  There is no application close date and we encourage you to apply as soon as possible.  Alternatively please call Annie Barker or Richard Green on 02 8243-0570 for an initial discussion.

Please be advised you can upload two attachments, including your resume and covering letter when submitting your application.