NGO Recruitment’s NFP Hiring insights and salary snapshot

Local Area Coordinators - Customer Service

Organisation Name Uniting
Location Sydney
Date Posted 2021-12-23
Job Type Full-Time
Job Number 665785
  • Customer services skills required from either the NFP or commercial sectors
  • Support people engaging with National Disability Insurance Schemes (NDIS)
  • Northern Sydney Location | Close to public transport


The Organisation

Uniting, one of Australia’s largest community services organisations, provides care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. With a purpose to inspire people, enliven communities and confront injustice, Uniting celebrates diversity and welcomes everyone exactly as they are in their lives.
In partnership with the National Disability Insurance Agency (NDIA), Uniting assists people with disability, their families and carers to achieve tangible outcomes, exercise choice and control and engage with the National Disability Insurance Scheme (NDIS) in the Northern Sydney Area.

Benefits & Culture            
  • Salary packaging provisions (visit for more information)
  • Ongoing training and mentoring supporting career progression
  • Wellbeing support through the Employee Assistance Program

The Role

You will support a broad range of customers aged from seven to sixty five years of age, and their carers, who are at any stage of their NDIS plans and are eligible for the Scheme. In addition, you will connect with prospective customers in the local community who could benefit from other services offered by Uniting.
Using your well-honed customer service skills you will guide customers in their options, empowering them to make informed choices and putting their plans into action. Your responsibilities will include:
  • Working with people with disability, their families and carers
  • Connecting people to relevant support and services in the local community
  • Build and maintain professional relationships with customers, support services and the NDIA
  • To embrace organisational values (Imaginative, Respectful, Compassionate and Bold) and use them in your daily work 
You will need to be flexible with some after hours and or weekend work and travel within Sydney. Additionally, you must be able to fulfill the mandatory requirements:
  • Working with Children Check clearance
  • National and State Criminal History Check clearance
  • Hold a valid driver’s license
Skills Required

You have experience working in a customer service, intuitive sales or business support, in either the not-for-profit or commercial sectors.  You’re able to maintain a high standard of work and performance, be inclusive and able to communicate with compassion with people from diverse backgrounds. 
Ideally you also have:
  • Excellent interpersonal, liaison, negotiation and influencing skills
  • Resilience, the ability to take ownership and work to timelines

To register your interest, please apply with your resume and cover letter addressing the skills required section above. Please address any questions you may have in your cover letter.  Be assured we will respond to all applications.

More information about Uniting LAC Careers can be found in this video: Uniting LAC Careers – “We are you” (

Please be advised you can upload two attachments, including your resume and covering letter when submitting your application.