Organisation Name Good Shepherd Microfinance
Location Melbourne, Australia
Date Posted September 7, 2017
Job Type Full-time
Close Date There is no formal close date, please apply as soon as possible.
Job Number 33890
Residency You must have the right to work in Australia to apply for this role.


  • Improve the lives of  low income earners
  • Leading and innovative financial inclusion not-for-profit
  • Newly created position with excellent benefits


The Organisation

Good Shepherd Microfinance helps low income Australians and their families experiencing financial exclusion who are unable to access credit, general insurance or a transaction account.  Without access to savings and basic financial products and services, this places people at risk of poverty and poor social, emotional and health outcomes.

As an innovative world leader in financial inclusion, Good Shepherd Microfinance offers a suite of people centred fair and affordable financial products, services and programs that alleviates financial stress and enables people to control their economic wellbeing.


The Role

Supporting people experiencing financial hardship, you will be responsible for providing financial advice, information and counselling with the purpose of transitioning customers to be able to make informed decisions that help to resolve their financial difficulties and enables them to confidently manage their finances.

You will also be required to:

  • Assist customers with preparing applications for financial products
  • Respond in a timely manner to customer enquiries
  • Refer customers to other community support services e.g. Unemployment
  • Liaise with community partners to schedule appointments with customers and interpreters

Skills Required

To be considered for this position, you will be qualified in financial counselling and have worked in a similar role providing counselling, advice and support to customers/clients.

Through your previous experience in case management, you exercise professionalism, good judgement whilst demonstrating empathy and respect. Your excellent communication skills enable you to engage with a diverse range of clientele and effectively articulate numerical information that is easy to understand.

You also demonstrate a high level of attention to detail in your work with the ability to follow and adhere to compliance procedures.

A diploma in financial counselling is essential.

Please note that a police check will be required for the successful applicant.


If working to alleviate social financial inequality inspires you, then please click apply, submitting your resume and covering letter (in MS Word format) quoting #33890 or phone Emma Naglieri on 03 8319 4080 for further information.

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