Organisation Name Good Shepherd Microfinance
Location Melbourne, Australia
Date Posted September 7, 2017
Job Type Full-time
Close Date There is no formal close date, please apply as soon as possible.
Job Number 33890
Residency You must have the right to work in Australia to apply for this role.


  • Improve the lives of  people on low incomes
  • Leading and innovative financial inclusion non-for-profit
  • Newly created position with excellent benefits


The Organisation

Good Shepherd Microfinance is a world leader in financial inclusion products, services and advisory. They offer fair and affordable financial programs to people on low incomes and advisory services for governments, businesses and other organisations.


The Role

Supporting customers on low incomes, you will be responsible for providing financial advice, information and counselling with the purpose of transitioning customers to be able to make informed decisions that help to resolve their financial difficulties and enables them to confidently manage their finances. You will also be required to:

  • Assist customers to gain an improved ability to manage their financial affairs
  • Respond in a timely manner to customer enquiries
  • Refer customers to other community support services e.g. Unemployment
  • Liaise with community partners to schedule appointments with customers and interpreters


Skills Required

To be considered for this position, you will be qualified in financial counselling and have worked in a similar role providing counselling, advice and support to customers/clients.

Through your previous experience in case management, you exercise professionalism, good judgement whilst demonstrating empathy and respect. Your excellent communication skills enable you to engage with a diverse range of clientele and effectively articulate numerical information that is easy to understand.

You also demonstrate a high level of attention to detail in your work with the ability to follow and adhere to compliance procedures.

A diploma in financial counselling and membership of the Financial and Consumer Rights Council is essential.

Please note that a police check will be required for the successful applicant.


If working to alleviate social financial inequality inspires you, please click apply,  submitting your resume and covering letter in MS Word format, quoting reference# 33890 or phone Emma Naglieri on 03 8319 4080 for further information.

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